Terms & conditions

This website is operated by VELICE CORP SAS, Tax ID (NIT) 902.117.649-5. Contact: contacto@velice.co · +57 300 631 6107.

These terms govern the use of velice.co and the quoting and booking of private transportation services offered by Velice in Colombia, the United States, Argentina and Brazil.

Requests sent through this website or WhatsApp are quote requests, not confirmed bookings. A booking is confirmed only when Velice confirms it in writing, with the vehicle, rate and conditions agreed.

Services are subject to vehicle availability in the requested city and date.

Rates are those stated in each quote, according to the service, city, vehicle, duration and route. Payment methods and deadlines are informed when confirming the booking.

If you cancel more than 24 hours before the pickup time, we refund 100% of the amount paid.

If you cancel 24 hours or less before the pickup time, or do not show up, 100% of the service is charged and no refund applies.

To cancel or change a booking, write to us at contacto@velice.co or on WhatsApp with your booking code. Refunds are made to the original payment method; how long they take to appear depends on your bank.

The armored service includes the armored vehicle and a professional chauffeur. Escort service is not included and can be provided on request, quoted separately.

Local laws of each country may apply to the provision of the service in the United States, Argentina and Brazil.

Passengers must provide accurate trip information, be on time at the agreed pickup point and comply with transit rules and the chauffeur’s safety instructions.

The Velice brand, texts and design of this website belong to VELICE CORP SAS and may not be used without authorization.

These terms are governed by the laws of the Republic of Colombia. Personal data is processed according to our privacy policy.